Smart Hands
On-demand and scheduled smart hands for data center operators and IT teams running remote infrastructure
On-site technical support for racks you don't visit every day
A failed power supply at 2 a.m. shouldn't mean a flight, a rental car and a missed SLA. Most rack-level work is too small to justify travel and too important to leave undone. We put a credentialed technician on the floor so your team stays at their desks.
We dispatch to data center campuses across the United States for both scheduled and remediation work. Our techs follow your runbook, document every action with ticket notes and stay on the job until the issue is closed.
For operators running geographically distributed footprints, we operate as a consistent extension of your NOC: the same intake process, documentation standards and point of contact across every site.
What we handle on-site
Rack & Stack
Rack-and-stack of new servers, switches and storage.
Cross-Connects
Cross-connect runs, patching and port turn-ups.
Hardware Swaps
Hardware swaps, RMA returns and component replacements.
Reboots & Console
On-site reboots, power cycles and console access.
Cabling Cleanup
Cabling re-dressing, labeling and closet cleanup.
Asset Audits
Asset audits, inventory tagging and serial capture.
Receiving & Staging
Equipment receiving, staging and lift-gate handling.
Dispatch
Scheduled and on-demand smart hands dispatch.
Emergency Response
24/7 emergency response with named ticket owners.
Vendor Escorts
Escorted vendor access and badge sponsorship.
Decommissioning
Decommissioning, pack-out and certified disposal.
Typical engagements
Emergency device swap
A switch fails outside business hours and a spare is on-site. We dispatch a technician, swap the unit, restore cabling to the original port map and stay on the line with your engineer to confirm traffic.
Scheduled hardware refresh
You're rotating a generation of servers across a multi-cabinet footprint. We coordinate freight, stage gear, install on a defined cutover window and remove the legacy equipment.
Audit and inventory
Compliance or a finance review needs a clean asset list. We walk the cage, capture serials and locations and return a structured inventory file.
Vendor escort
A third-party hardware vendor needs floor access. We sponsor the badge, escort them through the work and document what they touched so your change record is complete.
Related data center services
Cabling and Fiber Solutions
Copper and fiber installs for the racks, rows and distribution areas our techs support.
Infrastructure and Build-outs
Cages, racks and distribution areas our technicians work in every day.
Wireless and Security
Wi-Fi, DAS, cameras and access control our technicians install and maintain on-site.
Need a tech on the floor today?
Tell us your site, ticket and timing. We'll confirm dispatch and own the work to closure.
Request a Quote